Refund policy

Returns can be made within a maximum of 15 days from receiving the package.

ATTENTION!

We will not accept returns that show signs of use and parcels that are packed in utility bags.

1. For a return, you need to send us the product using any courier company (except Romanian Post), well-packaged, to our address as stated on the invoice, along with the completed return form. You will pay the courier company for the shipping fee. Note: Returns sent without paid shipping will be refused!

2. Upon request, we can arrange for the courier to pick up the product along with the completed return form. The return is 100 ron or 150 ron for extra km. Download the form "here".

The return shipping cost is the responsibility of the buyer. Any product sent cash on delivery (COD) will be returned without prior notice. The cost of the returned product will be refunded only by bank transfer, to an account in the buyer's name. The deadline for refunding the amount is 14 days from receiving and verifying the product.

Products can be sent to the following address:
Bd - Mihai Viteazul, Bl. D1 parter, Zalau - Salaj
Covorul casei tale SRL - 0744 109 590.


Contact us by phone for money returns at 0744 109 590.

Note: Money refunds will be made after ensuring that the product is not damaged. This process can take up to 14 days.